BillWise Professional Services

Committed to Our Clients’ Success

Not only do we promise you availability, security and reliability of your billing applications but also exceptional customer support and professional services. When you contact our support team, we guarantee speedy response times and resolution within predefined timeframes, based on the severity of your issues.

Help Desk Support (24/7)

BillWise delivers high quality user support through dedicated resources who are highly trained and very knowledgeable with our subscription billing and recurring payment solutions. These personnel use sophisticated automation and tracking tools to help establish unparalleled efficiencies in customer support. The Help Desk services provide customers with a single point of contact, to eliminate multiple calls to the help desk and provide continuity in the knowledge about a particular customer’s deployment. This helps greatly in our goal to not only fix issues, but to get to the root causes of the issues to prevent future problems. Coverage is available 24 hours, 7 days a week.

Consulting and Business Processing Outsourcing

To support the successful, rapid deployment of our subscription and recurring revenue solutions and to enhance the benefits gained from our billing solutions at different steps along the customer life-cycle, BillWise offers a range of consulting services. Our services include technical consulting, hardware and database consulting, implementation support, and business process outsourcing.

Our business process outsourcing (BPO) services let our customers focus on growing their business rather than dealing with operational issues relating to customer care, subscription billing, and recurring payment processing.

Training and Education

Lack of training is one of the top reasons cited for low employee morale, increased support costs, system downtime, and project delays. Our training consultants can provide comprehensive training services during the implementation, before go-live and post production. With training packages tailored specifically to each client's unique work environment, we can help ensure a smooth transition to going-live or to on-boarding a new customer employee.

Configuration Services and Customization

Our billing solutions are designed to be flexible and configurable, to meet differing requirements because we realize that no two deployments are alike. This flexibility is why we are often able to deploy in just 30 to 60 days, rather than much longer periods common with other systems.

In cases where our client's billing, customer care, or payment processing requirements are unique, BillWise has the top-notch professional resources necessary to create a more tailored, customized approach based on each client's industry best practices and target customer profiles.

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Conversion Support

Because we operate many of the subscription billing solutions we build, BillWise understands precisely what is needed to facilitate a smooth transition to our billing solutions. Functioning as our client's partner every step of the way, BillWise has successfully converted millions of subscribers from other legacy billing and payment systems onto ours. We have leveraged our rich heritage to develop methodologies that result in a successful, timely deployment with no interruption to our client's subscription business - a proven approach that results in a high level of customer satisfaction.

Managed Services

BillWise supports a dedicated, single-tenant deployment option for users of Connect:SM for Communications because we recognize that mid-market and large communications service providers have different preferences, internal capabilities, and operating cultures that drive decisions on what is the best way to deploy software in their organizations.

For those communications service providers who desire to outsource some portion of the day-to-day technical operations activities associated with the billing and payment applications, BillWise provides the flexibility needed for each company's unique requirements. We can host and manage the end-to-end billing applications in our data center or we can provide managed services for solutions hosted in our client's, or a co-location provider's, data center. Our data center is located in Irvine CA and is a SAS-70 Type II certified facility.

Clients can maintain complete control over the physical infrastructure, hardware, communications, data, system access and functions without the need for specially-trained professional staff. Our billing management and customer care experts are responsible for ensuring the systems are running optimally 24/7. This keeps our client's billing automation investment to a minimum while providing optimal customer care performance necessary for acquiring, retaining, and expanding their customer and market reach.