360º View of your Customers & Subscription Business

Without an end-to-end, integrated system getting a 360º view of customer and business activity is nearly impossible. Customer service suffers and business risk increases. Your customer service staff, and your customers themselves, need to have all relevant information available in one place to resolve problems and handle billing, payment, and product and pricing issues smoothly. You need to have easy access to the subscription and payment information that drives your business and be able to make adjustments quickly and effortlessly.

Our comprehensive, end-to-end, integrated customer life-cycle subscription billing and recurring payment solutions deliver the capabilities you require to have a 360º view of your customers and subscription business.

Enable Online Customer Self Service

Can your customers order products and services, manage their accounts, change subscriptions, make one-time payments, and see their usage transactions without calling you? In this connected age customers want the convenience of logging onto your secure customer web portal to conduct business and self-serve. For you, self service capabilities reduce expensive customer service costs and mailing costs while increasing the level of information available so customer satisfaction increases. For traditional brick-and-mortar recurring revenue businesses this transition delivers more customers that spend more, cost less, and have higher satisfaction rates. For online subscription businesses it is essential for the business to compete and survive.

Our subscription management and recurring revenue solutions offer all the capabilities you and your customers expect in a self service capability with the deployment flexibility of using our brandable screens or accessing these capabilities via our robust and proven web services APIs.

Realize Product Catalog Agility

Do you have product agility? Are you limited by what your current billing system can do?

Our subscription billing and recurring payment solutions enable you to easily define even the most complex subscription offerings. Packaging and bundling capabilities enable you to quickly create additional offering that can be targeted to high value audiences. Define where and how product availability works and track results to ensure objectives are met.

Gain Competitive Advantage with Pricing & Charging Flexibility

Pricing and packaging flexibility, support for any type of pricing model, micro-transaction support, promotions and discounts, multi-currency capability, real-time, or near real-time usage pricing and balance management, are just a few of the capabilities that our billing solutions offer so you can launch new subscription products and recurring services quickly and start capturing more market share.

Automate Recurring Payments to Reduce Costs

Multiple payment options increase the number of customers you can attract, but each comes with its own unique requirements and challenges. The question is often do you want to get into the recurring payment processing business or would you rather have a solution that shields you from the complexities and help you drive cost efficiency from the process.

Whether processing cash, credit cards, ACH, different currencies, or micro-payments, our solutions help ensure accuracy and auditability throughout the recurring payment process.

Easily Handle Domestic and International Taxation Complexity

Charging, collecting, and reporting taxes from subscription products and recurring services can be an overwhelming task.

Our subscription billing and recurring payment solutions support the most complex tax requirements, including communications service taxation, and work well with third-party taxation solutions and services.

Expand Sales Channels with Reseller Support

Scaling a subscription or recurring revenue business often involves multiple sales channels to broaden your reach geographically and by market segment. Keeping track of products, services, pricing, commissions, usage, and other variables by sales channel is hard. This ever changing dynamic process can lead to significant recurring revenue but just as easily damage a reputation due to poor execution, or worse, financial disputes.

Our subscription billing and recurring payment solutions recognize that subscription and recurring revenue businesses have multiple sales channels and need the ability to not only segment their activities throughout the customer life-cycle, but ensure auditability, automate reconciliation and dispute management, and most importantly help them be successful monetizing their subscription products and recurring services.

Gain a Comprehensive View of Your Business with Multi Channel & Location Support

You have brick-and-mortar retail outlets, an eCommerce site, and multiple call center locations for both inbound and outbound activity but your current customer care, billing, and payment systems do not support a consistent, comprehensive, real-time 360º view of all your customer activity across sales channels and locations.

BillWise's Connect:SM enables you to have a single repository for all your customer, subscription billing, and recurring payment transaction details that is readily available regardless of customer touch point. Additionally, if your business strategy enables product and pricing differentiation by channel or location, we can support it and more via configuration options can that define what specific channels or locations can sell, how pricing works, what promotions are available, as well as other options that personalize the customer experience by sales channel or location.

Quickly and Inexpensively Support Market Trials

You have a new subscription service to roll out but your current billing system can't bill for it or you don't have the pricing and payment processing flexibility needed?. Do you delay your launch plans and invest large sums of money getting your current billing systems up to speed to bill for your new subscription service?

With Connect:SM, you can simply sign up for our Billing-as-a-Service to launch your market trial and decide later how you want to handle post-trial billing. You can use Connect:SM to handle all your subscription billing needs or you can have it feed your current billing system the information it needs to continue to serve as the system of record. As a SaaS offering there is no large investment in hardware, minimal IT involvement required, and no onerous licensing agreements to run through the organization for approval.

Easily Handle High-Volume Transaction and Recurring Invoice Loads

Volume can mean a large number of monthly recurring invoices or a large number of recurring charge (unit and usage-based) and payment transactions, or both. Traditional accounting systems are simply not designed to handle large volumes of either recurring invoices or recurring charge and payment transactions. Point solutions exist for things such as outsourced invoice printing, payment processing, and the like, but they only address a part of the problem.

Our end-to-end subscription billing and recurring payment solutions are designed to handle large volumes of unit and usage-based charges, recurring payment transactions, and recurring invoices. We have experience handling billions of recurring transactions and million of recurring invoices in real-time or in batch. Over the years, we have integrated with many different third-party systems and services to support the unique needs of individual subscription businesses.

Real-time, High-Volume Usage Processing For Complex Business Models

Need something more sophisticated than a file based upload for usage records?

Connect:SM supports real-time and batch usage processing and pricing in addition to one-time and recurring transactions. Usage records can be based on any metered usage metric such as time on a site, gigabytes of data, number of reports generated, miles driven, events processed, or any other unit of measure.

Support for Sophisticated Recurring Revenue Models -Complex Multi-Step Workflows

If one size fit all, workflow would be simple. Order management and provisioning differs by type of customer, subscription product or recurring service, or any number of other variables. Recurring payment, dunning, and collection processes differ based on type of customer, amounts due, etc. Relying on manual processes, spreadsheets, and multiple systems is not the answer.

Our subscription billing and recurring payment solutions offer configurable workflows that reflect how you do business and ensure efficient "end-to-end" billing automation to control costs while delivering exceptional customer service.

Inventory Control

In a connected world, devices of all types need to be provisioned for customer use and service delivery. Communications devices, set-top boxes, network infrastructure, shop floor equipment, medical devices, and industrial CPE inventory are increasingly a part of the recurring revenue stream and need to be turned on/off and monitored as part of the billing and payment processes.