Support Multiple Types of Orders

The integrated Order Management capabilities in Connect:SM for Cloud Commerce and Connect:SM for Communications support multiple types of subscription orders including product, change, service, or trouble tickets.

Simple to Complex Service and Network Provisioning

Integrated with the order management capabilities Connect:SM for Cloud Commerce and Connect:SM for Communications support a variety of provisioning processes for communicating with physical and/or logical devices to bring new subscription services online, and modify, suspend, or deactivate recurring services. Simple to complex multi-step processes that require automated workflow can be accommodated via our configurable workflow provisioning engine, or via our web services API.

Advanced Order Management and Workflow Support

Our Advanced Order Management option standard in the Enterprise Edition of Connect:SM for Cloud Commerce and Connect:SM for Communications, enables complex order processes that can require integration with other internal and external systems, require multiple departments to complete an order, and span a number of days or weeks. An order is not completed and committed to billing until all steps in the process are authorized to be released. The configurable workflow engine enables you to:

• define the steps used in the order process including authentication, authorization, and accounting processes

• establish different order processes for individual products and services

• apply business rules-driven logic to ensure orders are processed timely and accurately and changes can be handled along the way, and

• maintain a history of individual order details.