Support All One-time and Recurring Payment Methods

Connect:SM for Cloud Commerce supports all types of one-time and recurring payment methods including cash, check, ACH, electronic check, credit card, debit card, and lockbox, and can integrate via API with a wide variety of domestic and international ISOs, payment processors and gateways, including Authorize.net, CyberSource, PayPal, NMI, Merchant e-Solutions, Teledraft, Transcom, and others. We offer a range of optional services including credit authorization and address verification to address special requirements. Connect:SM for Cloud Commerce is PCI compliant and hosted in a SAS 70 certified data center.

Reliable, Automated Recurring Payment Processing and Payment Gateway Support

Support is provided for most major electronic or online payment methods with integration to the leading 3rd party ISOs, payment processors and gateways such as Authorize.net, CyberSource, PayPal, NMI, Merchant e-Solutions, Teledraft, Transcom, and others. Offline payment handling for cash and checks is also included.

Support is provided to schedule and automate recurring payment runs for different types of payment methods, and to anticipate and handle failed electronic payment scenarios such as those typically found with ACH and credit card processing. Reporting is available to assist in managing the payment process and quickly identify exceptions.

Personalize Subscriber Payment Options Through Configuration

Recurring payment configuration options are provided to define how you want recurring payments to work for particular subscription products and services and also for individual customers or groups of customers. Full n-tier account hierarchy structure support is provided to define where in the hierarchy payment is expected and includes roll-up capability for payment tracking and reporting within the hierarchy. This is helpful for reseller relationships, corporate accounts, and family plans.

Payments can be one-time or recurring. You can configure frequencies such as on-demand, on-cycle, or threshold. Recurring payments can be fixed, variable or usage-based. They can be done in advance or in arrears, as well as using balance forward or open item. Support is provided for partial payments, credits and adjustments, and a host of miscellaneous fees such as finance or late charges.

Stay in Control of Receivables & Collections

Extending credit in a high volume, recurring revenue business can be tricky and requires sound receivable and collection capabilities and processes to ensure payments are received in a timely manner and manage service continuation when they are not.

Connect SM for Cloud Commerce offers the ability to define different classes of account receivable rules that can be applied to individual customers or groups of customers. This enables the business to personalize how they handle the credit process for their different customers. Configuration options are provided for the amount of credit to extend, how accounts receivable is categorized, and how the collections workflow is handled.

Automate Collections Workflow

Collection workflow management is handled in conjunction with accounts receivable classification and payment terms. Connect SM for Cloud Commerce provides configuration options for dunning rules which include event triggers and notice frequency and timing.

The memo capability provided for each account in Connect SM for Cloud Commerce gives employees the ability to capture each interaction with the customer as a permanent record as well as to establish action triggers based on the type of interaction.

One-time and Recurring Payment Integration

Integration options are available for both upstream and downstream external capabilities associated with the one-time and recurring payment processes. These include payment gateways and processors, lockbox services, credit authorization services, address verification, address update services for credit cards, ACH, wire transfers, collection agencies, and others.