Customer Life Cycle Billing

End-to-End Subscription Billing & Recurring Payment Solutions

Sidebar

Solutions
 >Markets 

Cloud Commerce, Online Services & eCommerce



Subscription businesses have been around a long time. Thanks to the power of the Internet and cloud computing, many more products are moving to the cloud and offering subscription services online - everything from software and hardware infrastructure to lending and media & entertainment.

Anyone responsible for the success of a subscription-based business knows the cost of not executing well can be significant. In this hyper-competitive economic environment, no one can afford to lose valuable customers because of billing problems. Worse still, a business' growth potential can be limited or even hampered if it can not adapt and offer flexible billing methods to attract new customers. Who wants to tell the CEO the new product launch will be delayed or the new pricing strategy will not work because "we can't bill for it".

Traditional accounting systems are simply not designed to handle large volumes of either recurring invoices or recurring payment transactions. Point solutions exist for things such as invoice printing, payment processing, and the like, but they only address a part of the problem.

Connect:SM benefits for Cloud Commerce and Online Service Providers:



  • Web services API that makes integration with your customer-facing application easy and seamless.
  • Flexible and powerful product catalog and pricing capabilities that enable you to quickly adapt to market changes.
  • Automated workflows with configurable alerts and triggers enable you to define one-time and recurring payment processing rules and workflows globally, by customer type, or individual customer.
  • Ability to effectively address multiple types of customers and support resellers through personalization options and n-tier account hierarchy.
  • Enable your customers to see all their one-time and recurring payment and subscription details and self serve their account online.

Video over IP/IPTV



Online viewing of video programming is rapidly increasing. Services such as Hulu, Netflix, Amazon, CinemaNow, and others are leading the way for on-demand movies and television shows. Monetization models are being experimented with as suppliers try to understand what works and what doesn't work. Video content providers are cautiously testing this new distribution channel while trying not to cause disruption to existing channels. An ideal billing solution should provide the product and pricing agility, inventory control for set-top units, and the ability to integrate seamlessly for customer self service.

Media & Publishing



Print circulation revenue is dwindling, advertising revenue is unreliable, and giving away content for free isn't sustainable. Publishers need a flexible online subscription solution that will enable them to create, launch, and test new products, subscription, and pricing plans easily. Flexible pricing that includes options for micro transactions, balance management, and acceptance of all the popular forms of payment with strong back office processing to handle the volume in an efficient automated fashion.

Non-Profits



The subscription needs of nonprofit organizations are just as complex as those of other subscription businesses, though many nonprofits lack the IT budget to address these recurring billing and payment needs. Raising and managing funds depends on efficient management of a diverse team of full-time staff, part-time employees and remote volunteers. You want a powerful, flexible subscription billing system to automate manual processes and provide top notch donor services, yet in an easy-to-use package that doesn't require a lot of training or hand holding.

Affinity Groups and Networking Services



To be successful, affinity groups, and networking services such as dating services must offer targeted subscriptions with unique promotions and payment plans that will attract and retain subscribers in this ultra-competitive landscape.

Software as a Service (SaaS)



Companies that sell enterprise software, provide software-as-a-service, sell software directly to consumers across the globe, or host a platform-as-a-service (PaaS), all require a subscription billing system that enables them to expand into new markets, offer new promotions, and retain customers to maximize revenue. Independent of your product focus, your subscription billing solution should be a strategic advantage – not a liability.

Online Gaming



Online games come in many shapes and sizes – from global MMOs to casual games to the next gaming revolution – and each unique game type requires a subscription business model specific to their market demographics. Because of this, a subscription billing and recurring payment solution for online games must have the flexibility to support a wide variety of subscription and payment models, such as balance management for micro transactions, virtual currencies, and partner management.

Social Media



Social networks are exploding, and show no signs of slowing. But companies face increasing pressure to monetize their communities and establish clear, predictable revenue streams. An ideal billing solution should integrate easily and provide the flexibility to support a wide range of subscription and recurring revenue business models – from traditional subscription plans, to paid premium services, to virtual goods, to bundled promotions.

Online Content



Whether you are an established offline content provider looking to create an online presence, or a digital site looking to expand and capitalize on your success, your choice of billing system will dramatically affect your ability to penetrate new markets, retain your customers, and create a profitable recurring revenue stream.
If you are interested in learning more about BillWise, our applications, and our solutions, contact us and let's start the conversation!

Back to Top

 
 

Subscription Billing | FDBnetwork.com | Billing Automation