Communications Billing for Voice, Data, & Video Services
End-to-End, Convergent Communications Services Billing
Complete and cost-effective, Connect:SM for Communications is a leading customer care and billing solution for small to mid-market cable companies, voice application providers, wireless application providers, SMS providers, broadband access providers, aggregators and resellers, and traditional telecom service providers launching IP Services over high speed broadband.
Connect:SM for Communications enables broadband providers to:
- Offer superior customer service for voice, video and data
- Minimize the load on workforce and back-office operations
- Control total cost of ownership
Connect:SM for Communications is designed for companies offering voice, video and high speed internet services and are delivered over wired, wireless, or mobile broadband infrastructures – especially fiber and cable.
Connect:SM for Communications includes all of the components required to ensure efficient management of subscription, service deployment, billing and payment operations across all customer touch points whether the web, call center, or in person.
Connect:SM for Communications simplifies customer care and billing
Connect:SM for Communications is a flexible customer care and telecom billing solution that provides the tools needed to manage the full life-cycle of IP services over broadband without overburdening back-office staff.
Connect:SM for Communications integrates fulfillment, customer self service, customer support, data management, inventory management, invoicing, and payment functions through a single enterprise wide solution. Connect:SM for Communications automates and simplifies the process of rating, bundling, taxing and invoicing multiple broadband services.
BillWise's Connect:SM for Communications is an Industry Specific Version of BillWise’s Connect:SM subscription billing and recurring payments platform that incorporates capabilities that are specific to communication service providers. It supports both residential and commercial telecom service offerings, as well as partner/reseller relationships.
Connect:SM for Communications includes the following telecom industry-specific functionality, each of which can be integrated into a complete solution:
- On-line Registration, Self Care, & EBP&P
- Customer Support
- Workforce Management
- Trouble Ticketing
- Payment Processing
- Credit and Collections
- Billing Mediation
- Product Catalog
- Domestic and International Communications Taxation
- Order Management
- Rating & Charging (Prepay /Post-pay)
- Invoice Processing
- Reporting
- Settlement and Reconciliation
- Flow-Through Provisioning
- Event Record Data Mart and Analytics
FEATURES Integrated» Service order management » Workforce management » Inventory management » Provisioning management Bill for all your services» Voice » Video » Data » Other Real time features» Crew scheduling » Dispatch Rules-based» Management tables » Set-up features » Configurable workflows Web-based» Browser-based interface » For all customer services |
BENEFITS
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