How Used - Voice over IP (VoIP) Billing
Featured VoIP Billing Customer
Bresnan Communications, a Multi-market Cable MSO needed a usage-based billing solution to support the rollout of commercial voice services based on voice over IP (VoIP) technology, including telephony, transport, data communications, and hosted services, with the ability to add new recurring services in the future.
BillWise deployed it's Connect:SM for Communications configured for Business Class IP Telephony and integrated with the Bresnan's commercial voice network and provisioning systems. The billing solution provided the flexibility needed to gain market share in the highly competitive commercial voice services market while realizing significant cost savings from greater billing automation, control of 3rd party costs, and lower headcount.
Business Class IP Telephony / VoIP Billing
Commercial IP telephony and VoIP represents a critical revenue growth opportunity but is quickly becoming an extremely competitive market as traditional and new competitors look to capture a piece of a very large revenue opportunity. Moving into commercial voice services has more risk and complexity than residential voice services. Business customers demand more from the service provider yet want to pay less. Voice services are often viewed as a commodity. To compete effectively means offering solutions that add value. Connect:SM for Communications Commercial VoIP can help make your life easier and your business more successful.
Business class voice services are not a “one size fits all” proposition. BillWise's telecom billing solutions are robust and provide the flexibility required to handle even the most challenging service package or customer contract arrangement. Our analytics and audit & compliance capabilities provide the insight required to increase profits, control costs, and meet stringent regulatory reporting requirements.
Sales channels are critical to success in the commercial voice service market. Our telecom billing solutions not only ensure proper pricing and accounting between you and your channel partners, but also enable your partners to differentiate themselves in a crowded marketplace. We can empower your channel partners with capabilities that they can offer to their business customers that improve the customer experience and deliver added value.
Our telecom billing solutions all share a sophisticated account hierarchy structure that enables innovative billing, analytical, and audit capability. All our solutions can be used for internal operations, as well as provided as tailored solutions for your channel partners or your end customers. Our solutions can be custom branded and tailored to each unique situation. Because we offer our services as a managed service, you can resell our services and create a new revenue stream with your channel partners.
Sales channels are critical to success in the commercial voice service market. Our telecom billing solutions not only ensure proper pricing and accounting between you and your channel partners, but also enable your partners to differentiate themselves in a crowded marketplace. We can empower your channel partners with capabilities that they can offer to their business customers that improve the customer experience and deliver added value.
Our telecom billing solutions all share a sophisticated account hierarchy structure that enables innovative billing, analytical, and audit capability. All our solutions can be used for internal operations, as well as provided as tailored solutions for your channel partners or your end customers. Our solutions can be custom branded and tailored to each unique situation. Because we offer our services as a managed service, you can resell our services and create a new revenue stream with your channel partners.
Business Class VoIP Billing
Challenges:
» Differentiate VoIP service from competitors
» Enable multiple sales channels
» Handle unique enterprise requirements
» Integrate with existing business services
Solution:
» The Connect:SM for Communications suite
» Add capabilities as business evolves
» Make sales channels a competitive advantage
» Deliver capabilities to the customer
Residential Voice over IP Billing
Whether you are rolling out residential VoIP telephony service for the first time, needing to upgrade to a more robust and scalable solution, or integrating VoIP into your existing TDM voice infrastructure BillWise's Connect:SM for Communications can help make your life easier and your business more successful.
VoIP is an evolving technology and the business models around it are new. Complexity and experimentation are common themes as service providers roll out residential VoIP service on a large scale. Execution risk is high. Competition requires constant pricing innovation. Partner costs have to be monitored in real time to ensure costs don’t get out of control. Insight into the customer experience is essential to keep customers from churning and to identify opportunities to garner more revenue from them.
BillWise has the experience to meet these challenges and help you succeed. We have worked with large and small VoIP providers as they have launched service, and as they have replaced existing systems that just didn’t meet their needs.
We've supported many of the largest residential VoIP deployments in the market. We work with all the major VoIP technology suppliers, such as Metaswitch, Cisco, Siemens, and Broadsoft, and all the major BSS/OSS suppliers, such as Convergys, CSG, and Amdocs.
We offer a range of solutions to help you succeed at all stages in the residential VoIP lifecycle.
Multi-market Cable MSO needed a usage-based billing solution to support the rollout of residential Voice over IP services.
BillWise deployed a usage-based billing solution that was integrated with the Cable MSO's voice network, back-end cable billing systems, and website. The solution provided significant savings to the Cable MSO because they were able to meet very aggressive deployment schedules while continuing to leverage investments in multiple legacy billing systems. Additionally, BillWise provided a secure sign-on, CPNI compliant customer self-service portal as part of the Cable MSO's website enabling subscribers to manage their voice account whenever and wherever they wanted.
We've supported many of the largest residential VoIP deployments in the market. We work with all the major VoIP technology suppliers, such as Metaswitch, Cisco, Siemens, and Broadsoft, and all the major BSS/OSS suppliers, such as Convergys, CSG, and Amdocs.
We offer a range of solutions to help you succeed at all stages in the residential VoIP lifecycle.
- If billing is an area of concern, we offer tailored billing solutions to meet your specific business model and network architecture.
- If cost control is a concern, we offer tailored revenue assurance capabilities to ensure you are capturing all the revenue and controlling your 3rd party costs.
- If lack of visibility into your business is a concern, we offer a variety of analytical solutions that will help you understand your customer’s transactional experience better and help you pinpoint opportunities to improve profitability.
Customer Snapshot
Multi-market Cable MSO needed a usage-based billing solution to support the rollout of residential Voice over IP services.
BillWise deployed a usage-based billing solution that was integrated with the Cable MSO's voice network, back-end cable billing systems, and website. The solution provided significant savings to the Cable MSO because they were able to meet very aggressive deployment schedules while continuing to leverage investments in multiple legacy billing systems. Additionally, BillWise provided a secure sign-on, CPNI compliant customer self-service portal as part of the Cable MSO's website enabling subscribers to manage their voice account whenever and wherever they wanted.
Residential VoIP Billing
Challenges:
» Handle complexities as business evolves
» Support creative new pricing plans
» Keep trading partner costs in check
» Minimize customer service costs
» Improve the customer experience
Solution:
» The Connect:SM for Communications suite
» Add capabilities as business evolves
» Integrated revenue assurance capabilities
» Customer portal for self service
» Real time analytics for customer insight
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